Contact Us

Contact our customer care experts by phone, email or mail if you have a question about your account.


We have answers to the most commonly asked questions about our plans and how to sign up.

NRG Mobile App

Managing your account is quick and easy with the My NRG app. You can monitor energy usage, track rewards, control your smart devices and more.

Online Account Management

Easily manage your My NRG Account online. With just a few clicks, you can view your plan details, track your usage, see your rewards and more.

Report an Outage

While NRG may sell you electricity and gas, your local utility provider owns and maintains the wires and poles that deliver it. Find your local utility contact information to use in the event of an outage.
I signed up for NRG as my service provider and I give them FIVE STARS! They were offering a promotion I couldn’t pass up! I am pleased with their professional and friendly staff. I highly recommend that homeowners give them an opportunity to provide service to their home.

B.I. – Illinois
Renewable energy from clean sources is very important to me. Not only does this have an effect on life today but it will impact many generations to come…

P.L. – Pennsylvania
I switched providers for the first time ever to NRG. The service level when speaking to any representative on the phone is 5 stars all the way. I have never had any issue’s with NRG, and when talking about renewing my contract, once again, GREAT SERVICE all the way. Please never quit being nice, professional and courteous to your customers. This type of service is hard to find anymore.

B.C. - Ohio
I contacted NRG to update my service plan. The representative I spoke with was pleasant and very knowledgeable. She helped me with my request very quickly and thoroughly. It was a pleasure doing business with NRG.

H.S. - New Jersey
Great service all around. I recommend using NRG. The weekly usage emails are great!!

J.L. – Pennsylvania
Anyone I have ever talked with at NRG has always been pleasant and very helpful. I also really enjoy the cash back options you have with the plans.

A.S. – Pennsylvania
*Source: NRG Home Power Google reviews (4-5 star, 2019)
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Energy supply provided by Reliant Energy Northeast LLC, a subsidiary of NRG Energy, Inc.
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