FAQs: signing up

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Signing up with NRG is easy – just select your plan and complete our brief enrollment form online or by phone at 1-855-388-5276 . Be sure to have a copy of your most recent utility bill handy; in most states, we'll need your utility account number when you enroll. After your enrollment is complete, NRG will work with your current provider or utility to complete the switch. It will take one or two billing cycles before you see us listed as the energy supplier on your bills.

Once you switch to NRG, you’ll experience no interruption in service and you’ll still receive your bill from your utility. When your service with us starts, your supply charges will be from NRG instead of your utility. Your utility will continue to deliver your electricity, read your meter and take care of any emergencies or outages.

Get started

), StandardFAQ(question=Why should I switch to NRG for my energy supply?, answer=At NRG, we don’t believe in a one-size-fits-all approach. You are unique, and we want to provide you with an energy plan that fits your lifestyle. Choose from a variety of plans that come with unique perks like cash back, travel rewards, charitable contributions and renewable energy.), StandardFAQ(question=Does NRG serve my state?, answer=

NRG supplies home electricity in these areas:

• Delaware
• Illinois
• Maryland
• Massachusetts
• New Jersey
• New York 
• Ohio
• Pennsylvania
• Washington D.C.

NRG supplies home natural gas in these areas:

• Illinois
• Maryland
• New Jersey
• Ohio
• Pennsylvania

), StandardFAQ(question=What services does NRG offer?, answer=

At NRG, we offer a variety of products and services to help you get the most out of your home energy, live more sustainably, and stay resilient.

• Electricity and natural gas: Our home electricity and natural gas plans offer perks like cash back, travel rewards, charitable contributions, renewable electricity and more.
• Home protection plans: Choose from coverage options that make it easy to protect and repair your home's most important systems including HVAC, electricity, and plumbing as well as appliances.

), StandardFAQ(question=Are there options to get a secure energy rate?, answer=Yes! We offer fixed-price options that give you the security of knowing your supply price will stay the same for the length of your plan.), StandardFAQ(question=Are there any fees to switch?, answer=No, NRG does not charge switching, setup, enrollment or cancellation fees.  If you're currently enrolled with another supplier, they might charge you an early termination fee.), StandardFAQ(question=Will my service be interrupted while switching?, answer=No, your service will not be interrupted during the switching process. Nothing about how your service is delivered will change. Your local utility company will continue to deliver your energy, read your meter, service emergencies and send your monthly energy bill. Once your service with NRG begins, NRG will show as a line item in the supply portion of your bill.), StandardFAQ(question=How long does it take to switch?, answer=The time it takes to switch to NRG depends on your local utility. In some states it can take a few days while in others it can take up to one or two billing cycles. Check with your local utility for how long the switch will take in your area.), StandardFAQ(question=When will my service start?, answer=

Your service start date depends on your local utility. Your service will usually start within one or two billing cycles, but in select markets you may be able to choose your start date when you enroll. When your service has started, NRG will show as a line item on your bill under "supply."

), StandardFAQ(question=How long will NRG provide my energy service?, answer=NRG will provide your service until you cancel or switch suppliers. If you enroll in one of our fixed-price plans, your contract will typically automatically roll over to a different plan once your plan expires. If you renew your service, you’ll roll onto your chosen renewal plan and remain on that plan for the term length stated in your plan details.), StandardFAQ(question=How does billing work with NRG?, answer=

When you sign up for an energy plan with NRG, you’ll still get your bill from your local utility. The only change is that NRG will now charge you for supply rather than your utility. NRG will appear as a line item on your utility bill for these supply charges.

Supply Charges are the rate you pay for energy multiplied by the amount of energy you used during that billing period. If you’re an NRG customer, those charges come from us. If you aren’t signed up with a supplier like NRG, those charges come from your utility.

Transmission or Distribution Charges come from your utility. These charges cover the cost of the poles, lines and other resources used to bring energy to your home.

), StandardFAQ(question=I just became an NRG customer. What’s next?, answer=

Thank you for signing up with NRG! Once your service with us starts, you can register your NRG service account in the My NRG Online Account or the My NRG App. These tools help you view your account details, track rewards, refer your friends and more. Visit our service FAQs for more information on setting up your account. 

In the meantime, you don't need to do anything. You’ll receive a few welcome emails giving you an overview of your account and how you can make the most of your service with NRG. Your service will start within two billing cycles, depending on your local utility. After your service with us has started, you’ll see us as a line item on your normal utility bill under “supply charges.” 

If you're an existing NRG customer and have added another service account, visit our service FAQs to learn how to add your new service account to your My NRG Online Account or My NRG app. 

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